In the upper right hand corner of the product detail page, you will be able to select up to three of your favorite stores for in-store pickup. As a matter of fact I told my daughters they My name is Vanessa Abron I went to your store #584 in valley stream customer service employee at store #570 myrtle beach, i was lured in by the cheap prices. I regret that I did not record it. Orders placed after 8pm local time may not be ready for pickup prior to the store closing that night. You can also apply a Finish Line coupon code to your order in the Purchase Summary section of the Payment & Billing page. Reddit and its partners use cookies and similar technologies to provide you with a better experience. However, a review of your account indicates you have listed against detail pages that do not exactly match your items. I just want my shoes at this point and now will be lucky to get them by the end of next week almost 3 weeks after my initial order was placed. Since the order totaling $41.00 was charged, multiple charges have appeared. The order is STILL listed as processing on the website. I hope I have answered to your satisfaction , have a great day. Products used:None because they kept cancelling my order. Payment and order verification? https://sellercentral-europe.amazon.com/gp/help/help-page.html/ref=ag_40571_cont_scsearch?ie=UTF8&itemID=40571. First they sent two different sizes and style shoes in the box. Does Finish Line offer any discounts or promotions? If you would like to check to see if a Finish Line store near you has an item you are looking for online, try these two methods: All shoes on our Sneaker Release List drop at 10 am ET unless otherwise stated via Finish Line email and/or social media. Like any company, Finish Line has received some complaints from customers. A week later, they come in perfect condition and in my size! My mother in law asked what happened to the $70 price. The rep kept repeating the policy to me about processing holds, I practically had to tell her to shut up. Because I found the deal through slickdeals, I went back to the deal thread and saw that that others were posting the exact issue had happened to them, in various other sizes. This is the response from seller support i want to order two pairs of shoes from your website. Ordered a pair of 6.5 women Van's shoes. Once your stores have been selected and your size has been chosen, the page will refresh with a product availability message. I did a test and purchased something from myself and my order has also been on pending for the last couple of hours, although money has been debited from my account already. I ordered the white & grey. am i in good hands? A place for them to have conversations, ask for help, discuss happenings in their store or the company, or just generally shoot the shit. Not only did they lie to me about their time line and there was no way anyone could place a rush to honor it, but the website allows you to order inventory that they do not have. Click here for more information on the returns process. The shoes moved to shipped status so I kept waiting. I sent an e-mail to customer service twice and interestingly received identical responses from two different reps as follows: "My name is Christine [or Justine], and I will be happy to assist you with your order. All team orders must be placed within a Finish Line store. I will never shop with this company in store or online again. I responded with what I thought was the spelling, he said "yeah sure." She said that's our policy and people steal. Keep your credit; I will no longer be shopping at ANY Finish Line. 8. Please contact Customer Care if you need assistance. So, create a Winners Circle account with us today. We will then review your plan and determine whether to reinstate your privileges. Show more Less. Customer service is non-existent. The customer rep never apologized but asked if I want to go ahead and cancel it. The complaint has been investigated and resolved to the customers satisfaction. i want my money back. Why would they let me order/purchase an item and anticipate the product And then find out upon delivery that it was canceled? And your order will remain in Processing until the EXACT moment the items are preparing to ship. Another 30 minutes passed and the only answer I kept getting was no one is available and then she informed me that the shoes are no longer available and there was nothing they could do. For a full listing of our sizing charts, click here. Or just from particular customers? Tip for consumers:return policy and shipment is an issue. The prescription filling process has five detailed steps. Finish Line provides customer support through a toll-free phone number, email, and live chat. I ordered them "Rushed, " 5 days before Christmas, and the shoes we received came late. She looked at me from afar and hurried in the back. With our Buy Online, Pick Up In Store Program, we do our best to make it easy for you to find the item you want online, purchase it and pick it up in store. WebFinish Line reserves the right to restrict product quantities per order at our discretion. I overheard her telling him to quit but he remained apathetic towards her plea. In addition to shipping, Finish Line has made some of its products available for in-store pickup. Honestly, I am not sure where all of this Finish Line hate is coming from. Thanks. To avoid your order being canceled, pick up your item in-store within 7 days after you receive the email notification that your item is ready to be picked up. Lost or Damaged Shipments Finish Line is not responsible for lost or damaged items in transit. If the shipment tracking status shows "Delivered" and you are unable to locate the shipment, Finish Line is not responsible for the shipment becoming lost or stolen in these circumstances. Free shipping was not going through. That sounds more like Amazon are causing the delay by holding back the orders before releasing, perhaps similar to a velocity review if you have a sudden increase in orders, rather than a site glitch? Too many sales is a different problem to too few sales though one that I at least prefer to try solving. I told him the nearest was the next town over and I ordered online for a reason. ), so this is new to me and completely weird! Horrible customer service. I guess there's always a first. Customer service was completely rude. Do not shop here. By accepting all cookies, you agree to our use of cookies to deliver and maintain our services and site, improve the quality of Reddit, personalize Reddit content and advertising, and measure the effectiveness of advertising. Once you settle into your home, you face a new timeline of making mortgage payments for the life of the loan. Purchases generally must be shipped to a state with a Sales Tax Holiday to be eligible for the states Sales Tax Holiday exemption. The manager tells me to go get my shoelace. I was 0.03 cents short so I decided to order a second pair of shoes. She couldn't tell me what specifically the issue was. Please check back in 15 minutes as this may be temporary. Even if its little I'm fine with that. If you have a Finish Line Gift Card that does not have a pin number on the back, please contact Customer Care for assistance. Accessibility Resource Center Skip to main content. Finish Line allows customers to shop for and purchase athletic footwear, apparel, and accessories online or in stores. Plus I sent an email two days ago and still no response. If theft is that bad, get a security guard or make the manager come from the back and see what is going on. No, Finish Line also sells accessories such as hats, bags, and sunglasses. After going to retrieve the 3 pairs of the Nike Air 97 and we tried them on the associate rung up one pair. I called them and they could see my order but didn't know why it hadn't been sent to me. i'm reading all these reviews and realize mine wasn't at all an isolated incident and they still don't have it together. When I finally got someone to answer, the rep told me to drive to the nearest finish line and return it and they would reorder another one. Do not order online I was sent some old dirty shoes that was supposed to be new also the box was torn up, I recently visited finish line in roosevelt field mall and I encounter the most unpleasant dealing with one of the female staff employed in finish line store inside macy's. 9/21 $25.77 If you want to be treated with care and concern you may want to consider purchasing merchandise elsewhere. Poor customer service and long wait times. 2 Reply Share ReportSaveFollow They charged me $25 on 12/16/2009 (which i didnt notice) Bad enough buyers waiting half an hour most of the time. Basically he told me that the website had issues and they had to cancel my order. Not all browsers are created equal. We are NOT customer service. You may have provided incorrect information or your method of payment may otherwise be unavailable. If you are missing an item(s), track your order to make sure that there is still not another package on the way. It's like eating at a restaurant where the food sucks. It's not fair and I am highly unhappy with your service. He replied "sorry about that." A girl with curly hair was getting these plastic little cards thrown at her. I wont buy from them again. Everyone I spoke with was polite they just didn't have protocols to address this particular issue. They still charged me shipping for an item they screwed up. If it does, you can order it online and pick it up at your local store. I just called their head office number on Circle City, to be told that sometimes the key holders run late. I screen shot everything when ordering and have proof I gave correct address. See all the Frequently Asked Questions about Klarna. To be honest, they ship quickly and the customer service reps are polite, they are just located over seas and sometimes there is language barrier. Customers now have the ability to make a purchase online and pick up their order at their local store within a two hour timeframe. I requested my money back and they even argued with that telling me that I could wait and she would personally ship the shoes when/if they became available. If your order has been listed as "Processing" for more than 24 hours, this is most likely the cause of the problem. Youll need to sign in on the PayPal website and provide information payment there. However, if youre unable to pay using one of these methods, please visit a Finish Line store to pay with cash. Please note this includes brand, manufacturer, UPC, edition, binding, quantity, packaging, colour, etc. WebIf you order on Thursday and it takes that time (doesnt ship on Friday), then you likely wont see shipment till Monday since UPS doesnt deliver/pickup on weekends. Your order shipment confirmation email will include a carrier tracking number with a link to a Track Your Order page. Placed orders but within minutes it was cancelled. After checking my email for tracking information I noticed there wasn't any updates. Dealer A's 3rd order is still OK so it also gets scheduled and uses up his final allocation. I wanted to know what they were going to do to correct the problem and she basically told me that there was nothing they could do. If you are still unable to apply the gift card, there may not be any funds left on the gift card to use. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Remove the item from your cart and then add it again. Your debit or credit card will be charged once your order has shipped. we have not however uploaded the delivery MD, as we don WebWhy is my purchase still processing? The manager who spoke with us stated the shoe was missed marked. Dealer B's 3rd order isn't a Crew cab, but after 2 and 1/2 passes 2 tone is exhausted so again nothing scheduled. I was expecting to get it within maybe like 4-5 days but it hasn't even shipped yet Scan this QR code to download the app now. If you are checking out using a Winners Circle account, the shipping address you previously used will appear. Once again thanks Amazon for being a pain in the Arm. Finish Line gave Sports Illustrated my card number without my permission. Claim your listing for free to respond to reviews, update your profile and manage your listing. Youll Youll be able to review your order details on finishline.com before your order is placed. Thanks for your unhelpful response, Is it trustworthy? The company messed up once by misplacing my order, messed up a 2nd time by sending me the completely wrong item ($10 socks instead of $100 shoes) and now due to their mess up the item I originally ordered over a month ago that was in stock is no longer available and the only answer I got was if/when they become available they will ship them to me..oh and for my inconvenience they will give me a $15 credit towards my next purchase! I've shopped faithfully for years at Finish Line. Again, they told me that one charge was an authorization charge and the second one was for the actual product. Does Finish Line have good customer service? I would think a shoe company would know better. You can't because "people steal." We told her the sizes we wanted and she then proceeded to speak with a member of her management. Prom season is here, and you deserve to look and feel amazing for your big party! So, after many failed attempts I decided to call it quits. Style is an individual pursuit. Finish Line has a rating of 1.69 stars from 172 reviews, indicating that most customers are generally dissatisfied with their purchases. Simple steps to finish line in Maintenance Work Order. THEN I try to live chat Finish Line only to find out they have their live chat closed. I returned the item via the return label and I was credited for the shorts only. But I am a grown woman, I look like a grown woman, and I offered for them to hold my phone which I should not have had to do. No, there are no hidden fees when purchasing from Finish Line. Our policy is only one shoe. One agent lied and told me there was no manager available and once I insisted, she put one on the phone. WebMy guess is that Walmart is backed up by a week. Enter your gift card number and PIN on the back of the gift card, click the "I am not a robot" reCAPTCHA checkbox and then click on "Check Balance". For immediate assistance, please call Gamestop at (800)883-8895. By using our website, mobile app or other online services, you agree to these Terms of Use andour Privacy Policy. Neve shopping here again! This comment was posted by a verified customer. The cashier says theres no more (which is a complete lie - lazy sales tactics to do least amt of work). Customers should review the company's shipping policies carefully before placing an order. 9/20 $15.23 credit? Then a day later I got an email conformation that the order was cancelled because the shoe was not in stock! By visiting finishline.com and our mobile app and keeping up with our social channels and our emails, youll stay in the know about launch times, product releases and product sellouts. Your purchase is confirmed and good to go, even if its still processing. One service rep said it was because it was out of stock then transferred me to another rep so I could reorder, and she said they had plenty in stock. This has never happened to me before. So they go from state to state and eventually I receive notification they are being returned to Finish Line because they did not give UPS my correct address. This means that there maybe Unprofessionalism and Neglected three customers to purchase. Just make sure that you have a physical store available should any issus arise. Click the Bag icon to view the items in your shopping bag. I again explained everything to this lady and she gave me the same Im sorry, but the shoes are no longer available but should a pain become available she would personally ship them to me. I told her this was not acceptable that it had been over a month and the company had now messed up twice. After reviewing the items, click "Proceed to Checkout" or "Checkout with PayPal" (to checkout with PayPal, you will select the PayPal method of payment on the Payment & Billing page). I wouldn't avoid finish line. I asked the cashier if I can get free shoelaces or another pair of shoes. If you pay extra in order to receive your shipment early -- it will still go UPS ground. Terrible Customer Service and treatment. If you are having trouble processing an order online using a debit or credit card, please first contact the debit or credit card provider for verification of your customer information on your form of payment and availability of your method of payment. If there is a remaining balance to pay after you apply your gift card, you can enter your debit or credit card information to pay the balance. The manager looks and says "uhh its just a dirty shoelace" I reply "ok then let me have another pair." Customers now have the ability to make a purchase online and pick up Shipping was fast but one of my shoe boxes came looking completely tattered. If you continue to have trouble processing your order after resolving any issues with your method of payment, you can order your product by contacting Customer Care or by visiting a Finish Line store. Crappy company by far. 5. Finish Line Gift Cards and PayPal are other methods of payment we accept for online purchases. You can check the balance of your Finish Line Gift Card by visiting our Gift Card page at finishline.com. They are a genuine company and they sell authentic products. WebIf you already know your tracking number, you can follow the shipping carrier's link below to track your order. I sent an email to customer service and received a confirmation that I would hear back within a short time, yet I never heard back from them, on two separate occasions. I understand when things go out of stock, but why would you let me purchase it and expect it to come and nothing comes? Do not trust finish line with your debit card number. Any potential buyer would work away from this even if they are the last store standing. Then a black guy with braids came out, with some fake canned statement about it being the theft policy and I can try on the left then the right separately. First, make sure the Finish Line Gift Card Number and PIN on the back of the gift card are entered correctly. I received the 1st set of socks within the shipping dates I was provided. I wouldn't give 1 star if it is not mandatory. I won't be purchasing from this company again. I paid $129.00 for a pair of used sneakers and now I can't speak to anyone other than the rude people (Melmar-1st Call & Rose-2nd call) from the Philippines and they Placed an order 8 days ago check to see where it is and it still says processing. WebAnd since we process orders on a first-come-first-serve basis, you may get a "Youre in line" or "Waiting for your turn" message when shopping. I am switching to either footlocker or foot action! Is the finishline.com site down? I will never order another thing from them. Plus, early access to deals & styles, exclusive events & experiences, free shipping offers, and other reward surprises. WebIf you do not receive a packing slip, please click on this link to pull up your order history: Order history Questions For additional questions or information regarding the status of WebOnce you receive your order confirmation, Finish Line will contact you via email and phone when the order is available for pickup. So, I called customer service and sat on hold for 53 minutes! $243.18 per transaction! I said that she could hold my cell phone, driver's license or whatever. Last year I purchased some shoes online for my husband's Christmas gift. How can I be sure that my Finish Line purchase is legitimate? Hello, Youll also receive an Order Confirmation via email if you provided your email address during the checkout process. I want my money back, but I can't get in contact with these people ever since my first call to inform them of their huge mistake! Customers should check the company's website or sign up for its email newsletter to stay informed about these offers. I am telling ALL that I know not to shop here anymore and that is quite a few people so I am sure there will be a financial dent! Ordered a few items from finish line.com. I cancel my service and they still taken from my account,and no luck contact finish line.so had to order a new debit card.they will rob your bank account,and the car wash put scrathes on my vehicles. PLEASE do something about this. Unbelievable. Then I reply "I can go to another store for these shoes." Are there any complaints about Finish Line? Finish Line guarantees the authenticity of all products sold on its site. At the attempt I was told my card issuer wouldn't authorize the transaction. Got a team order to place? I again said to her there was no one in here. Contacted customer service through live chat, and 34 minutes later I was told, Finish Line is still waiting for more inventory and that's why my order is still saying processing. Oh well I've seen 3 customers come and go in this time. Are there any hidden fees when purchasing from Finish Line? Use the Releases feature in our mobile app, Kids' shoes can be returned to a Finish Line store or by mail using this form, A full refund will be issued after forms are filled out and shoes are returned, No additional shipping will be charged for online returns and exchanges. You can create a Winners Circle account during the checkout process if you dont already have one or you can check out as a Guest. Etsy sends both you and the buyer an email about pending/processing orders and again after they either complete processing and it is safe to ship or if they were unable to complete processing and canceled the order. (wrong) sneakers, they're over 3 yrs old & they look better than the sneaker I received! Before reading it - I have not had such a issue and my account has not been suspended neither have I sent them any message complaining (that is until just now! We appreciate the information you have provided. Was it my race that made them believe I could steal? I WILL NEVER PURCHASE ANYTHING FROM THIS PARTICULAR BUSINESS AGAN! The lady on the phone (whom I could hardly understand) told me that in fact the order had been "misplaced, the shoes were still in fact available, and she would reprocess the order as well as request expedited shipping, although they could not guarantee it would be provided. Some other details to consider: If your order tracking details shows that your package was delivered, but you can't find it within 1-2 days of expected delivery: Some items may only be available online or only available in select stores. 6. They stop talking and I pay for my shoes. For a full listing of our sizing charts, Buy any pair of kids' shoes online and return them for FREE if they dont fit. I placed an online order on December 28th at 3:09 am. It said "Ray". Delivery and transit times will vary based on the order's final destination. After placing your order, youll be redirected to an Order Confirmation page which will list your order ID number. I am extremely disappointed with my experience with Finish Line. Well, this year I decided to give them another try and the same thing happened again. Was it because I was black this happened? You can narrow down the Sneaker Release List by date, gender and brand. In addition, I got home and inspected the shoes. I demanded to speak with a manager at this point and told the lady to not get back on the phone until she had a manager or a pair of shoes being shipped to my house this weekend. Complete a full mortgage application. I guess it's time to find another sneaker store. WebIn my case i payed but the order is still processing. Select your method of payment and provide the billing address. They both quickly changed to preparing to ship. We don't charge your debit or credit card for your order until it ships. Not to mention that their live chat is always unavailable, never respond to e-mail etc. Of course I know I have those options. For more information, please see our This is so ridiculous. This discount may be used on purchases of sale items. I figured I typed in some wrong information so I re-entered the cc#, date, and/or cvv, etc.. Itll pretty much be processing till shipped afaik. I made an online order and opened the box to see creased and filthy Air Forces. We're happy to help. How rude! Civilians who are employed by the Federal government or work on a military base do not qualify for this discount. Does Finish Line sell only athletic footwear and apparel? If an error occurs a transaction pending or not should have not taken place. The two I encountered were way in the back of the store and I had to call out to them to find them to see if anyone was even in the store. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I got from trading in my XS Max to Apple). I called again but was on hold for so long I finally hung up. No, Finish Line is not a scam. However, I have seen NOTHING. I placed 2 separate orders and were charged twice on my bank account for each order. air max 2015 sneaker - purchased & received used sneaker, listing things they don't have in stock and letting you purchase it, poor customer service - unkept store hours, ordered a pair of nike shoes that never came, Read full review of Finish Line and 2 comments. Click on the Sign In link and then the Forgot Password link. I'm sure you have a very concerned employee struggling because of this treatment SHES recieved. Makayla said the store number was 353. I liked everything about the shoe. Select the delivery method you want to apply to the order. My card was charged and my bank said everything was ok on their end (I did pay part of the balance with a gift card I For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. She stated rhe total price was $168.**.
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