We use dedicated people and clever technology to safeguard our platform. Terrible customer service. I was swimming in my local swimming baths. Reviews from Kier Group employees in Bridgend about Pay & benefits. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Property Results | Resident Service Portal - bridgend.kier.co.uk Consumer guides, newsletters, surveys and more! We do not view behaviour as unacceptable just because someone is forceful or determined. against a refusal to grant you planning permission or the decision not to give your child a place in a particular school so, rather than investigate your concern, we will explain to you how you can appeal. Email: . Manchester- Optimum House. We also ensure all reviews are published without moderation. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 We take your concerns and complaints seriously and try to learn from any mistakes weve made. Ive had two separate major issues with my property since moving in and Kiers representatives have tried their utmost to avoid taking any accountability for both of them. Nobody seems able to locate any of the three that have supposedly arrived! We have a separate policy for Social Services complaints. If you have lost out as a result of a mistake on our part we will try to put you back in the position you would have been in if wehad got it right. You may wish to contact e.g. I am posting my review back.I have contacted Kier Services because one if their collaborator blocked our car and tried to beat my daughter and me I have everything in video and will post on every single social media.The company never apologised, they are cow boys and the world should know that women arent in security when these people are around If the review is deleted I ll post again.Im still fighting to these days for consequences of that shamefull behaviour. You can contact the Ombudsman by: There are also other organisations that consider complaints. 23 Cemetery Road, Bridgend, CF31 1NA. (In any event, regardless of the circumstances, we will not consider any concerns about matters that took place more than three years ago.). Dispensation sacks for refuse collection, for larger households or householders with Coal fires. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience, Report faulty/damaged street light online. Kier Tondu opening times Maesteg Road | FindOpen UK Bullying is common practice as is disability descrimination. Kier Complaints Email & Phone | Resolver UK Property Results | Resident Service Portal - bridgend.kier.co.uk Enter your postcode and, when prompted, select your address from the drop-down menu. Click on a service above for more options or click here to look up another property. Bridgend. Our drainage is so bad they have had to redo so much of it and the road we have just finally a year late had laid has got to be dug up to have a new drain laid. The extent of this investigation will depend on how complex and how serious the issues you have raised are. For information, or to subscribe to any of the following services please contact the Customer Contact Centre on 01656-643643, Bridgend County Borough Council Dispensation sacks for refuse collection, for larger households or householders with Coal fires. We will let you know when changes weve promised have been made. Anyone can write a Trustpilot review. when a legal framework applies and we will then advise you about how to make your concerns known. Have now been waiting a year for a kitchen unit door to be replaced which had been damaged before handover. You can express your concern in any of the ways below. Concerns and formal complaints policy - Bridgend CBC You can reportabandoned vehicles, dog fouling and fly tipping to: You can report public transport, road safety, traffic management and car park issues to: You can reportdangerous structures,drainage and blocked sewers on private land to: Trading standards issues such as doorstep crime,animal health and welfare,scams andillegal money lending should be reported to Shared Regulatory Services. Resolver is a totally free service that you can use to complain effectively. We are working with industry leaders, regulators and government to make your voice heard and improve customer service. . Fitzalan school, Cardiff.What a disgusting place with very rude management only seemed interested in brownie points with directors who were visiting the site, on site mood while working was miserable at best, not good at all! Kier Group plc Reviews | Read Customer Service Reviews of kier.co.uk reporting a faulty street light, requesting an appointment etc) then this policy does not apply. And all they can say is, cant get anyone to do the job!! You can report a missed recycling or waste collection online via the Kier website. Email: Salary guide. kier bridgend complaints. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. A free inside look at company reviews and salaries posted anonymously by employees. Click on a service above for more options or click here to look up another property. Information provided by various external sources. Refuse service complaint; Report missed collection; . Dispensation sacks for refuse collection, for larger households or householders with Coal fires. As a supplier , Pembroke school contact us for service and we supplied and invoiced. Additional sacks for refuse because you have run out - Must be pre-ordered via the Customer . Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 Bridgend Local - Kier Group CEO is optimistic that, with | Facebook Customer service is awful and they dont accept responsibility . However, you will have to give us strong reasons why you have not been able to bring it to our attention earlier and we will need to have sufficient information about the issue to allow us to consider it properly. The service Ive received from Kier has left a very bad taste in my mouth! 2023 Resolver Consumer Online Limited. If necessary, we will talk to the staff or others involved and look at our policies and any legal entitlement and guidance. Nov 09, 2020. Submit Review. . Last Service 14/04/2023 Next Service 20/04/2023 Refuse Sacks collection. If you need help, you can speak to someone on the Meic Helpline (phone 080880 23456, www.meiccymru.org) or contact the Childrens Commissioner for Wales. All complaints related to the standards (or any other service provided in Welsh) will be taken seriously and will be fully investigated to establish the validity of the complaint. Start of main content. Appalling customer service. Complaints Officers can advise on the type and scope of complaints they can consider. Date of experience: 09 February 2022 If the complaint is about a body working on our behalf (e.g. 3 Hendre Vale, Pencoed, Bridgend, CF35 6LN. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. We will ask you to tell us how you would like us to communicate with you and establish whether you have any particular requirements for example, if you need documents in large type. Assisted collection service, for residents unable to present containers for service, Any other services relating to waste and recycling. View our cookie policy here. Best and worst companies at resolving issues. If we got it wrong, we will always apologise. If there is a simple solution to your problem, we may ask you if you are happy to accept this. Cardiff - Conway House. Upload your CV. We aim to learn from our mistakes and use the information we gain from complaints to improve our services. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Ppl of ethnic origin get blackballed or a victim racial filtering. If you have a concern, raise it with the person you are dealing with. This policy is also available in Welsh at our public buildings and on our website. If you make a request for a service and then are not happy with our response, you will be able to make your concern known as we describe below. If possible, we believe it is best to deal with things straight away rather than try to sort them out later. Civic Offices, Angel Street, Bridgend, CF31 4WB, Tel: 01656 643643 If you have requested a missed collection before 12pm they should be collected today. Sometimes, you might be concerned about matters that are not covered by this policy e.g. If we find there is a fault in our systems or the way we do things, we will tell you what it is and how we plan to change things to stop it happening again. Operative. We will tell you who we have asked to look into your concern or complaint. recyclingandwaste@bridgend.gov.uk, Absorbent Hygiene Products and Nappy collection service request, Additional sacks for refuse because you have run out -. Thank you for taking the time to submit your feedback. The work carried out is horrendous and I cannot believe how BT can use them. - Bridgend - 19 November 2022. Bridgend County Borough Council embraces the Service Delivery, Policy Making and Operational Welsh Language Standards with which it is expected to comply positively and will strive to ensure that the use of the Welsh language in Bridgend is developed and promoted. Cyngor Bwrdeistref Sirol Pen-y-bont ar Ogwr, Let us know you've had a happy experience, Let us know you've had an average experience. Age concern, Shelter etc who may be able to assist you. . People who write reviews have ownership to edit or delete them at any time, and theyll be displayed as long as an account is active. Disgrace of a company ! Bridgend County Borough Council Civic Offices, Angel Street, Bridgend, CF31 4WB. The Bridgend Multi-Agency Safeguarding Hub, or MASH, provides safeguarding services from both the council and our partners across the community in one place. Recycling Operative - Kier Group Plc Careers Also kier is a racist company, if 50 ppl were to apply only English white folks would get selected. have been treated unfairly or received a bad service through some failure on the part of the body providing it. Resolver is a completely free complaint-resolution tool that puts the British consumer directly in touch with the customer service providers who can resolve their complaint. Your feedback. They were so bad that Sheffield Council actually took control of repairs back in house once the contract was up for renewal. Kier House, Windward Drive, Estuary Business Park, Speke, Liverpool L24 8QR Manchester- Optimum House 2nd Floor, Optimum House, Clippers Quay, Salford M50 3XP . Write a review. Click on a service above for more options or click here to look up another property. Maesteg Road, Tondu Bridgend CF32 9HZ 01656 726010 gareth.barnes@kier.co.uk. However, we also consider that our staff have the same rights. Employers / Post Job. They make appointments and then do not show up and when they do their workforce make excuse after excuse without being able to solve a single problem. If you need extra assistance, we will try to put you in touch with someone who can help. Complaints Officers can advise on the type and scope of complaints they can consider. We will provide any service youre entitled to which we have failed to deliver. Kier Group plc. If we did not do something well, we will aim to put it right. Tel: 01656 643643 Absolute shocking experience and service with them, 6 months and still waiting for someone to come out and repair a very dangerous area within my garden. Slectionner une page. Unfortunately this position has been closed but you can search our 470 open jobs by clicking here. You can report a damaged or faulty street light online via My Account. This could be by letter or e-mail, for example. 2nd Floor, Optimum House, Clippers Quay, Salford All rights reserved. If your complaint covers more than one body (e.g. Keep all your correspondence in one place, Go straight to the correct contact point within an organisation, Make use of a series of simple templates to help make raising your complaint as simple and quick as possible, Receive reminders when you get a response from a company or organisation, Get an automatic notification when it's appropriate to escalate your case to the next management level within a company, Package up and send off the whole history of your complaint to an ombudsman or other regulatory body if necessary.
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