mock call script for hotel reservation

Alex Okay. G: Hello Good Morning Zerah, I would like to reserve a room please. hb```f``R@( ?000I6w4Tt0Ut4wt F fbNYM@[v?$g#( a`rP @L |F1 D Is there anything else that you need at this point in time? B: We recently changed many things here, sir, including our prices. STEP 4 - Finish with a courteous call-closing statement. The coach leaves for the airport at 6.15 am. May I help you? Receptionist: We can handle payment upon your arrival on Friday. Travel Agent: Okay. I will send your reservation confirmation to T-R-O-B-I-N-S-O-N at X mailbox dot com. lets them know that it doesn't matter that you don't know the answer because you're going to do whatever it takes to find out for them. Making a Hotel Reservation in English - Dialogue Hotel Reservation Receptionist: Good afternoon! 00:00 00:00 Woman: Hello. I HAVE A NEW WEBSITE. GUEST: I'D LIKE TO RESERVE A ROOM FOR TWO PLEASE. This is Tanya. B: The price will be $308 a night. Alex Thank you. Is that acceptable, sir? Man: Well, how much is the non-smoking room on the 20th? 2. Right? AGENT: THANK YOU! Voice Age: Young Adult. AU2(^Hx oI]$T Please tell me the days you'll be here. I can text you our address so that you can easily find us with a Google maps if youd like. Review the key vocabulary and the sample sentences. UNINTERRUPTED VERSION OF THIS MOCK CALL: https://www.youtube.com/watch?v=XHvJeSgwii0DO NOT watch this mock call like an outsider. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. Could you please tell me your name? Caller: Yeah? My name is Sara; how may I help you today? Information gathering (45%): Learn about the customer, their group, and the kind of experience they want to have together. PLS. 2 Hotel Conversation in English Room Reservation Dialogues, Our Non English speaking hotel and restaurant workers really like our, Script 1 Successful Hotel Room Reservation Conversation in English, Script 2 Unsuccessful Hotel Room Reservation Conversation in English, F & B Service Training Manual with 225 SOP, Hotel Housekeeping Training Manual with 150 SOP, Encyclopedia of Hotel Management Terminology, Secrets of Successful Guest Complaint Handling in Hotel & Restaurant, 225 Food & Beverage Service Power Point Presentation Collection, 231 Hotel Front Office Power Point Presentations, 150 Hotel Housekeeping Power Point Presentation Collection, English for Hotel Restaurant Workers Powerpoint Presentations, Job description of a hotel telephone operator, Hotel Room Reservation Dialogues between Front Office Agent or Receptionist and Guest Practical Conversation, What is Continental Breakfast Ultimate Guide, Dialogue Offering Conference Facilities, Hotel Housekeeping Conversation: English Dialogue, Dialogue: Couple Comes in Restaurant Without Reservation, Dialogue: Guest Becomes Angry for Extra Charge. What is your destination? #CancellationOfReservation #HotelReservation #FrontOfficeOperations may I help you ? B: That's 626-555-1739. B: Nonsmoking. Institute of Hotel Management, Hajipur Front Office Practical Kit Praveen Jha, Senior Lecturer, Institute of Hotel Management, Hajipur, Vaishali, Bihar Praveenjha1971@gmail.com; Hospitality Career Guide Blog Page 34 5- Repeat the surname, room number and time of the requested wake-up call in order to assure the guest that all details are . Be assured that we will also decorate the room in best possible way. FILE TO DOWNLOAD OR INTEGRATE Outbound Sales Call Script Templates Download as PDF Download as Word Doc Download as Google Doc 1. Can I book a reservation for 2 at 9:00 pm? U[w[.9{x-sb05xj/6v2v~@l." OCo\=,d{fDJsdLNsaGadFr&y15GRp:tLpv`x_bQ 'btOEJ-'x Would you prefer smoking or nonsmoking? Calling Diner: Oh wow, that would be great. Telephone Call Script: Hotel Reservation Cherry: Thank you for calling Hotel Anson. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. HANDLING RESERVATION CALL | LPU-Batangas | SydneyVB_ MOCK CALL PRACTICE: Basic Browser Troubleshooting | Interactive Session. How many rooms shall I book for you? All we need now is a phone number. If there is an emergency situation, we can transfer calls from your FOH or BOH staff to emergency service technicians and handle conference calls. Read the complete Terms of Use for more information. Guest: Ok, thanks. This is an example of telephone conversation in front office. B: Perhaps you didn't know that we have new room rates. This is a useful text for learning how to make a hotel reservation in English. Hotel Clerk: Okay. B: That should be no problem. Comments, requests, suggestions, drop them in the comments. Dont worry. The caller can't stay on the September long weekend because the hotel. Hotel Receptionist: So, a double room is booked for you MS. Stephany Rose from 5th April for 5 days with the hill view. Click here to watch the full version of this mock call with detailed explanations: https://youtu.be/v7ZyTTnt2D8Here's an uninterrupted version of a booking m. Caller's Profile: Female, 20-25 years old, nervous. B: I hear you, sir. Kapag mock call po ba may script na ibibgay? % Virtual Hostess: It looks like we have an opening. Understand who your customers are Keeping track of who stays at the hotel, with tools like sign in forms, surveys, and email lists can help hotels create experiences that meet their customer's needs. Hotel Receptionist: May I have your name please? Caller: Alright. May I have your name, please? A: I need to reserve a room. John says to break up the phone call into four main sections. My name is Michelle. B: Next question: Is a queen-size bed okay? Our call center agents will be trained on this information in order to properly assist your calling guests. A: Sure, John Sandals. Now, does a queen sound okay? Lonnie Yes. I'm glad we could take care of that for you, [Customer Name]. Im flying to Helsinki, Finland. Carefully look at their dialogues: Hotel Receptionist: Good Evening. Repeat as necessary. To start, we will prepare our award winning lobster bisque, followed by our signature cut prime New York strip and for dessert, a perfectly prepared Crme Brle. Knowledge Base/ Mock Call Scenario Hotel Reservation The hotel is a 5 minute drive to the CCV Mall and Souvenirs. Virtual Hostess: Thanks Ted, you too and dont hesitate to call if you have any other questions at all. An item isn't available endstream endobj startxref Travel Agent: Sure, no problem. Guest: Well, a double-bedded room with AC and other facilities at least. Script 1 - Successful Hotel Room Reservation Conversation in English Background: The receptionist of Hotel XYZ is talking over telephone to a guest regarding a possible room reservation. Now you have been booked, Ms. Jones. Would you like me to book a reservation for you and your party for a specific time? Hmmm. <> Will that be OK? Caller: Well. Do you need our services? Is that okay with you, Mr. Sandals? Mr. Abrams: Hi, I'd like to schedule a reservation for this upcoming weekend from Friday night until Sunday. Reply. Guest: Ok, and what time is check-out? Reservation Officer: Its my pleaser madam. I would like to book a room for next week. We have a restaurant on-site that also serves lunch and dinner, but those meals are not included in your lodging fee. MOCK CALL PRACTICE VIDEO 5 - This is my fifth mock call interactive session wherein I show a mock call scenario and you, the viewer, will answer some guide questions on the comments below. Our prices are now slightly higher. Can you do me a favor then? Let me see here. Here are eight best practices for providing great customer experiences. Your reservation is now verified, so all I need is your phone number. Love you! MAY I KNOW WHOSE ON THE LINE? is hosting a convention. I plan to be there in April from the 14th to the 17th. Customer's Profile: Male, Age is 50-60yrs old, partially deaf and irate. What days will you need a room? I see. The flight number is NWA 476. If you're the agent, what will you do differently? A: I'd like to reserve a hotel room. A: I will be traveling to Aspen, Colorado. RESERVATION SCRIPT STARRING BY : NAUFAL AS RECEPTIONIST HOTEL NETI AS RECEPTIONIST AIRLINES NELLEUS AS HEAD OF OB R. YOGI AS OB RIJKI AS HUSBAND OF ANGGUN ANGGUN AS WIFE OF RIJKI AS MANAGER Segemen 1 ( On the phone ) Receptionist : Good morning, Antik hotel. You might notice that in the description above, it still shows callcenterninja.com. AGENT: ALRIGHT! A: A queen sounds great. endstream endobj 27 0 obj <> endobj 28 0 obj <> endobj 29 0 obj <>stream I also want to hear your input about the call and to help you learn to evaluate and assess calls. B: Each night will be $308. The flight leaves at 16:45, and your arrival in Sydney will be at 9:25 a.m., local time. The hotel stay also includes breakfast. Guest: Good Morning. Caller: Alright. B: Would you prefer to leave from Los Angeles or Burbank Airport? Do you need a room with one bed or two? Hold on for few seconds. The reservation includes only breakfast Hotel Reservation Dialogues These are two Hotel Reservation dialogues that can help you create your own. Goodbye. B: Not a problem. Cloudflare Ray ID: 7c0e004e9e22d3f4 (After few seconds). TMP HOTEL ROOM RESERVATION. A: Certainly. STANDARD ROOM- $100 TV, cable channels & WIFI Mini bar and refrigerator Double bed (fits 2 people) No kitchen No swimming pool PREMIER ROOM- $250 TV, cable channels & WIFI Mini bar and refrigerator King bed (fits 4 people) With Kitchen Check your understanding by answering the questions about the text. I have also included the product knowledge so you can train yourself to think like a call center agent. Also, there is internet available in the lobby 24 hours a day. Save my name, email, and website in this browser for the next time I comment. Do you have a cheaper room available either on the 20th or the 22nd? After hiring our restaurant answering service, you will be involved in customizing your desired customer service experience. Mary Jones: . All of the following are amenities the hotel offers its guests except: At what time can Mr. Abrams check into the hotel on Friday? We look forward to seeing you! All Rights Reserved. Thank you so much for choosing our hotel, sir! All rights reserved. Practice the Conversations of This Topic with Mike, HOME Copyright 2023. I thought it's a great preparation for you! Spellman, and your address is 5017 Broadway Woodside, New York (NY), 1137, and. Ted, may I have your last name to book the reservation? Guest: 257 Park Avenue South, New York, NY 10010, USA. Try us out for a month and test drive our amazing hospitality industry-specific services to see how we fit in with your on-site staff. Bill Oh excellent. My name is John Sandals. And, uh, Id like to request avegetarianmeal. Travel Agent: It leaves Salt Lake City at 10:00 AM, arriving in New York at 4:35 PM, then transferring to flight 90 at 5:55 PM, and arriving in Helsinki at 8:30 AM the next day. A: That's a reasonable price. Learn how your comment data is processed. I look forward to my stay. Watch popular content from the following creators: Beauty and the Best (@beautyandthebest100), Beauty and the Best (@beautyandthebest100), Sam Jarman(@sam_jarman), Sammie Kahkola(@sammiekahkola), John Liang(@johnsfinancetips) . All rights reserved.eslfast.com. What did the agent do well in the call? Now, do you approve of a single queen-size bed? A: That would be 626-555-1739. All rights reserved. Now, is a queen-size bed okay? I'm John Sandals. A: Nonsmoking, please. Would you care for a room with a balcony? There are countless benefits that you receive as a restaurateur when you decide to bring in a professional team dedicated to answering your incoming calls. Am I right? to inquire about available rooms. You have entered an incorrect email address! Have a wonderful rest of your day! B: One more second, sir. Let me check and see what rooms are available. Randall Davis. If you provide us a list of your backup staff, we can then initiate the phone tree to find a replacement for that shift. Give us a call at 1-800-785-6161 to speak with an account specialist and get your custom quote today. MOCK CALL PRACTICE: Hotel Reservation | Interactive Session 5. . %PDF-1.4 - You'll have to be at West London Air Terminal by 6.00 am at the latest. Here is a brief overview of how we receive calls on your restaurants behalf. A: That'll be no problem. Mr. Abrams: Okay, thats fine. To confirm Ted, I have you booked for 2 at 9:00 pm tonight. B: No problem at all. Appointment-setting Sales Script If a waiter or line cook is unable to work their scheduled shift, they can call into this staff hotline day or night. (866) 655-6000, 2023 A Courteous Communications, All Rights Reserved |Privacy Policy|Terms & Conditions|DPA|Conditions of Use, Why You Need a Virtual Office Receptionist, The Importance of an Answering Service During the, The Importance of an Answering Service During the Holidays, How Social Media Has Changed Customer Service, The Benefits of Keeping Your Employees Happy. Welcome to the Westin Hotel C: Hi, Good morning. My phone number is 626-555-1739. I cant guarantee you but I hope you will get single room there. xXK6W^)"`u =l@EOimy,Y Zk873/ _h>in/o{kZho~nM_Z~ &=>^d1{g -*j6@H!OqQO 7Xzt`"& ;;v's6\fu82, Goal: Pacify the irate caller, Resolve the issue of the customer and Establish rapport. My phone number is 626-555-1739. Review the key vocabulary and the sample sentences. Mr. Abrams: Thank you! Thanks. 2. Mr. Abrams: A single room with no balcony will suit our needs just fine. Hope to have it up by end of the year (December 2019) OR early next year (January 2020).You might also be unable to access my shop if you want to purchase my eBook or if you want to download my FREE SURVIVAL GUIDE. Review the key vocabulary and the sample sentences. I would like to reserve a room from the 5th of April for 5 days. Now, sir, do you have a preference for smoking or nonsmoking? Guest: That is so kind of you. Guest: Great. Gender: Male or Female. "Hotel Room Service - Script" Back to Listening Activity Back to Easy Quizzes Listening Exercise Listen to the recording on hotel room service and read along with the conversation. We ask that you refrain from wearing flip flops, ball caps and tank tops. Travel Agent: Okay. B: Thank you, Mr. Sandals. Receptionist: Sure! A: That sounds fine. 2. We highly recommend you to read these following tutorials for better understating the topic: Background: The reservation official of Hotel PQRis talking over telephone to a guest who wants to book a room. (After few seconds) Yes, a few double bedded rooms are still vacant on 5th April. Talking over telephone needs skill, knowledge and training. Virtual Hostess: Our dining room dress code is smart casual. Please answer all questions about the text: Press Enter or Space to show volume slider. I made this \"interactive\" so that I'm not the only one talking about the topic. But if you don't travel on the coach you should arrive at the airport before 8.30am. (OPPORTUNITIES)5. is fully booked. to report a cancellation. You can email the site owner to let them know you were blocked. Just give me a minute, let me check. I'd like to make a reservation for this weekend. 43 0 obj <>stream Have a nice day. This allows your new virtual hostess team to book and handle reservations in real-time. B: Thank you so much, Mr. Sandals. B: That won't be a problem. After reading thiscall center script example, we are hopeful that you will be hungry to have a virtual hostess standing by to assist your calling guests. My number is 626-555-1739. May I ask you for a special favor? Carefully look at their dialogues: Hotel Receptionist: Good Evening. Do you prefer a smoking or nonsmoking room? STEP 2 - Let the customer know what happens next (and include a timescale - so they can go about planning their busy lives). A: Please tell me the price, so I can make a decision. N4dq6FVni8E1^ms[B3O8tXw@'FZM/$vL51DD. And could I have your name please? Use Up/Down Arrow keys to increase or decrease volume. Hotel Receptionist: How do you spell your name, Ms. Stephany? Receptionist: Check-in for you on Friday can be any time after 3:00 p.m. Check-out will be on Sunday before noon. A: Possibly. The guest wants to reserve room for her husband. Dear Readers, this is just a sample conversation. B: Great, Mr. Sandals. scheduled tomorrow, December 28, 2021 at 7:00 AM was cancelled. I can't handle that smell. When does Mr. Abrams plan on giving the hotel his credit card information? Could you tell me when you need the room? Copyright @ 1998-2023. A: It depends on the price, of course. Hotel Clerk: Okay, Mr. Maexner, we look forward to seeing you on March 20th. Bill Thank you. Reply. This week the chef has a three-course special on the menu. Job description: The Center of Travel dot com is a travel site that prides itself on providing a one-stop-shop for travel needs. Man: Yes, Id like to reserve a room for two on the 21st of March. Please answer the following questions of understanding: What is the name of the hotel where Mr. Abrams plans on staying? Reservation Officer: Sure madam. First things first, we want to help you get a general idea of how a restaurant answering service works for your establishment. There are several actions that could trigger this block including submitting a certain word or phrase, a SQL command or malformed data. How can I help you? Okay, sir, we look forward to seeing you in April! Step 2: Empathize, apologize or assure (whichever applies). What time should I arrive at the airport? Situation: The caller heard some gun shots, and saw people running from his neighbor's house. B: Okay, Mr. Sandals. HOTEL RESERVATION MOCK CALL SCRIPT (TMP2) AGENT: GOOD MORNING! (GEMS)4. Read the complete Terms of Use for more information. Do you have any vacancies? This is XXX hotel. Guest: Why not? How much is a room? What kind of room does Mr. Abrams request to stay in? A bellboy will bring your bags up shortly. This website is using a security service to protect itself from online attacks. Thank you very much. Oh, and Id like the cheapest flight available. You can cancel up to five days in advance and we will refund your deposit. What is yourdestination? Hotel Receptionist: Sure madam. The guest wants to reserve room for her husband. How may I assist you?" Step-3: In this stage be sure about the name and when guest wants to check in and check out. Listen to the recording on hotel reservations and read along with the conversation. By the way, how much is it? Hotel Receptionist: May I have your contact number, madam? B: That's no problem at all. All we need now is a phone number. Listen to the recording on travel arrangements and read along with the conversation. me to have a short recap of what we have discussed today. In our todays Hotel conversation in English guide, we will share dialogue between guest and receptionist. 2. Hmm, hmm . Yes, but you will have to confirm this reservation at least two hours before departure time. Sample Call Center Script: A Hotel Tanya Thank you for calling Lindenwood Hotel. Hotel Receptionist: Thank you madam. A: $308! Nonsmoking. Thank you for doing business with us, Mr. Sandals. B: It's $308 a night. Receptionist: Enjoy the rest of your week! What days do you need that reservation, sir? B: One minor problem, sir. May I have your full name, please? Hotel Receptionist: Good Bye, MrsStephany. Hotel Clerk: Okay, we do have a few rooms available on the 20th; were full on the 22nd, unless you want a smoking room. A: That price is perfectly acceptable. Let me see. stream 2017-2023 Lingua.com. Sunnyside Inn. Now that you have a basic overview of how the answering service works, we want to give you an insider look into a conversation. Hotel Clerk: $80 dollars, plus the 10% room tax. . Calling Diner: No Sara, youve been great. "Good Morning, Front Desk. We look forward to receive you on 4th April. https://esllab.b-cdn.net/audio/mp3/hotel1.mp3. Could I have your full name, please? A: No problem. Could you arrange a nice flower bouquet for him in the room as a pleasant surprise? Your IP: Thank you for flying with us at Net Jet. Goal: Get all the important information from the caller. The IIPS Framework. : Good morning sir. Guest: No sorry. READ BELOW. Virtual Hostess: Thank you, Ted. Would you like to make a reservation? Hotel Receptionist: Certainly mam. 26 0 obj <> endobj Guest: Yes, thats right. I'm Michelle, at your service. hmo0?nX --mQJnA@PJUlB#L p-4DpI#Ji8 J`yrBnbkK.z4FxfD1y6eNOGtzw}wx. Please include what you were doing when this page came up and the Cloudflare Ray ID found at the bottom of this page. After a reservation is booked, we will add the customer information into your calendar and we can even send a notification via text or email to the appropriate shift manager. Caller: Uh, well, Id like tocatcha return flight on the twenty-ninth. Here at A Courteous Communications we offer affordable rates with no long-term commitment required. Could I have your full name, please? :)WATCH THE ENTIRE PLAYLIST HERE: https://www.youtube.com/playlist?list=PLpEXFgzuDIjCoZSWMqX2joP0FDL24h7u6Here are the guide questions (also on pinned comment): 1. Guest: Its S-T-P-H-A-N-Y and then R-O-S-E. Hotel Receptionist: All right, Ms. Stephany. You can collect your ticket at the airport booking-office number 4. RA: Certainly ma'am, May I first know your name ma'am and where you are calling from? Review the key vocabulary and the sample sentences. Receptionist: I am glad that I could help you today. 2. I hope you and your wife enjoy dinner tonight and have a wonderful time for the remainder of your vacation. Please tell me how can we help you. Also, do you have a dress code? 504K views 1 year ago Mock Call #9: Hotel Reservation. Hotel Clerk: Hello. ),} +C\MCs. It is a mid-range hotel. The action you just performed triggered the security solution. The call should look something like this: Introduction (5%): Answer the phone in a professional manner. THIS IS NIA SPEAKING. :) Thanks so much for watching. You then forward your calls to a designated phone number and all of your incoming calls are rerouted to our digital call center. Cloned 30,075. Tanya What are the dates you will be visiting with us? Do you mind, sir? First, are you guys offering any dinner specials this week? A: How much per night are we talking about? Could I have your name, please? Lets go withthe cheaper flight. But unfortunately the hotel is fully occupied and no room is available. Would you like a smoking or nonsmoking room? B: The price per night is $308. If your calling guest has a message for a specific department or employee, we will text or email the message to the recipient immediately after hanging up. Hotel Clerk: Its only $200 dollars, plus a 10% room tax. ---NEED SOME HELP IN GETTING HIRED? But I like nature most. Virtual Hostess: It has been my pleasure. Mr. Abrams: My wife and I will be visiting the city, but a room with one bed will be just fine. An online hotel reservation form is used to track bookings and manage reservations through a hotel's website. Virtual Hostess: Thank you, Ted, thats Robinson, R-O-B-I-N-S-O-N. Is that correct? - Thank you. My name is Michelle. What can the agent improve on? A: That sounds fine to me. May I help you? Hotel Receptionist: Sure, madam. We look forward to seeing you in New York! A: Sure, John Sandals. B: 626-555-1739. Guest: Oh both are nice. f&!bLEL `'E9xq A: I quit smoking, so nonsmoking. It is Hotel ABC. %%EOF STEP 3 - Ask the customer if there is anything else that they can be helped with. B: Let me repeat that: 626-555-1739. Steps You Should Follow Step-1: Answer the telephone within 3 rings. Guest: Actually 5th April is my husbands birthday. Reservation Officer: Sure Madam. Travel Agent: Okay. . Lonnie This Friday. Virtual Hostess: Good evening and thank you for calling Smiths Steak House. Suit rooms will be too expensive for me. 0 A: I have no problem with that. A: Right now. Virtual Hostess: We most certainly are, Ted. Hotel Clerk: How do you spell your last name, Mr. Maexner? Mock sales calls should be part of onboarding, training, and continuous development. Our Non English speaking hotel and restaurant workers really like our Hotel English Dialogue series. This is the front desk. to change a reservation. Travel Commercial Voice Over Script Example 1: The Center of Travel.com. Must collect our Professional spoken English guide English for Hotel and Restaurant Workers for hundreds of real life hotel dialogues, English vocabulary and spoken lessons. 8. Hotel Clerk: Oh, sorry. Please note the number. B: Hi, sir. I am Taylor Isabel. Someone will give you a call momentarily. %PDF-1.5 % A: Certainly. 1. A: Yes, that'll be just fine. B: It'll be $308 nightly. Tess, speaking, How can I help you? What can we do for you? Hotel: At midday, sir. Lonnie You provide us with your restaurants most frequently asked questions and answers; key information such as location, hours of operation and website information; and the contact numbers for the general manager, catering/event coordinator and emergency service technicians. https://esllab.b-cdn.net/audio/mp3/flight.mp3. Whenever a guest calls your restaurant, your new virtual hostess team will answer their call according to your exact specifications. M-FG3Hdjo%+Z3DDE}h!9Sc 0?Z$:YfZ^|]+"4DU$X}th cLL+x#'YQ9j=*U4[xPR ;uVt1a|M0)GCYvLLhh]5Dm)VBhV|kQlT"3y*F1L!0QmdZ q6a!bfcay I would like to make reservations, please. . Travel Agent: Freedom Travel. Discover short videos related to mock call for hotel reservation script exercise on TikTok. Have a pleasant day. 54.36.126.202 Calling Diner: Email would be best; it gets sent to my cell. For more information on Specialty Answering Service, including additional sample scripts, visit us at: www.specialtyansweringservice.net A: Definitely nonsmoking. A phone call to reserve a hotel room in English. FB PAGE: http://fb.com/reaninjaFB GROUP: http://bit.ly/CCN-FB-Group-NewbiesMY PERSONAL CHANNELS: VLOG: http://youtube.com/ReaAlducente07INSTAGRAM: http://instagram.com/reagenes---MUSIC: https://www.soundcloud.com/iksonhttps://www.bensound.comIf you like this kind of content, please consider subscribing to my YouTube channel and sharing it with people you think can benefit. I see we have some availability. Here are your tickets. Focus on One Sales Strategy at a Time to Prevent Overwhelming Sales Reps And the view of the city is great, too. I did notice on your website that you have a pool and an exercise room. Your reservation is all set except for your phone number. A: I need a room for a few days. Goodbye. Hotel Receptionist: Sure, Madam. Receptionist: Sure! Now all I need is your phone number. A: Sure! Hotel XYZ (Name of the Hotel), Reception. I will also be sure to include our address so you can find us easily. B: Hi, Mr. Sandals. B: Great! B: Wonderful! document.getElementById( "ak_js_1" ).setAttribute( "value", ( new Date() ).getTime() ); This site uses Akismet to reduce spam. Let me check what flights areavailable. HOW CAN I HELP YOU? A: John Sandals. Caller: Yes, Id like to make a flight reservation for the twenty-third of this month. A: My plans are to be there April 14th to the 17th. Purchase my ebook: How to Answer Call Center Interview Questions: With Sample Answers + Insider Tips EMAIL ME TO PURCHASE: reagene.biz@gmail.com---LET'S KEEP IN TOUCH! That's S A N D A L S. Download our free sales script templates and customize them to move leads through your sales process more efficiently. Caller: And what are thedepartureand arrival times for each of those flights? B: I'm happy to hear that, sir. Hotel PQR, Reception. B: We have new room rates, sir. Repeat A: I need to make a plane reservation. Are these facilities available for all hotel guests? It's area code 626-555-1739. Do you find that acceptable, sir? It's nice to hear from you again. Tanya That's Friday, the 27th? For how long does Mr. Abrams plan on staying at the hotel? How may I help you? GUEST: I AM CHRISTIAN LABONETE. We look forward to seeing you in New York! Placing the emphasis on the customer's needs over your own situation ("I don't know," "I'm new here," etc.) Travel Agent: Okay. You take care. Tanya And how long will you be staying with us? Lonnie Yes, I would. If necessary, tell them you have to check on some information or confirm a product and have to put them on hold . Step 3: Confirm the customer's account (if applicable). My name is Michelle. This is Capitol Hotels in Washington, D.C. How may I help you? B: Okay, sir, let me reserve those dates, there. Hotel Reservation Dialogue #1 R: Good morning.
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