So glad to hear you're happy with your new home :), Brilliant housing group Tracey, jo & Mohammed were absolutely outstanding with me and I cant reccomend them enough Thankyou stonewater . Yes, Stonewater Inc offers free project estimates. Your name * Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. I understand it must have been quiet frustrating. Enjoy your new home :) - Hani, I have recently started a tenancy with stonewater housing the lady assigned to me Jo has been extremely supportive and helpful in assisting me everyone I have spoken with has been kind and helpfulI am now exited to make our house a home for me and my kids I have had a great experience with jo at stonewater helping me get my tenancy sorted the process happened quickly and everything is how it should be in the home no problems at all Highly recommended, Hi Chloe,Thank you for the lovely review. The Housing Ombudsman Service is free and impartial, providing dispute resolution for landlords and customers. He went into the attic and saw the vent ducts that need to be tied in correctly. If someone in your home has Covid symptoms, please tell us so we can work out how to visit you in a Covid-safe way. First gas leak, then water leak which is still on going now. MyHome is available 24/7 and might save you a bit of time if the phone lines are busy. If we can't investigate your complaint for you, we'll explain why and direct you to the Housing Ombudsman Service for support. The bid was all typed up and professional looking but was $1,100 higher than the offer we took. She got everything sorted for me within 24 hours and kept up to date with me on what was going on. Excellent and helpful team who are polite and cheery, Thanks Renee - we do our best and we're glad to hear such lovely feedback :), My first home with Stonewater and Im so happy with this decision. Give us a call or click to request a quote today Show more, Foundation Support Specialists offers foundation repair services for both slab and pier & beam foundation types. 0000001489 00000 n Family owned & operated. At least our negotiations with the other housing provider has proved positive, fruitful and confident. - Hani. Then eventually got a new boiler fitted but since then nothing but issues. Give us a call or click to request a quote today. They took a 6-inch vent cap and squeezed it down to go through the roof for my dryer, I noticed that my dryer vent on the roof was not Stright and it would not open. Thanks for your lovely feedback! Well make sure that for those customers who need extra support at home (such as those in retirement living, for example) are given priority for any repairs that are needed that could cause stress, anxiety and health problems, such as heating and hot water. Seems to be a theme that they focus on profit over the poor people they promise to help. Hopefully we can make this right for you and get this sorted. I'm going to go and talk to the contract mangers to see if we can quickly get this resolved for you and then look at rectifying the damage it has caused to your home. You must do this within 15 working days of our response. Over the last 5 years they Remodeled our kitchen, laundry room, and formal. I have constant smell of damp in my house. Please bear with me whilst I find someone to review what has happened in your case and see what further can be done. They were venting from one bathroom to the other bathroom. Great to hear your kind words about the team. I have never been behind on any rent payments.Answer to stonewater reply.No the problem with allocated parking space has not been resolved, but your repairs company has contacted me concerning a broken gate. Great Job . ;ZE/?G)AHorRw=l >uN$ooSv1P2X9VaGF="GWOL4I>X4s!""aBURXJLRa\^K*/ -k|?%&QN]%7}4@go+ibU;Q`. Krissy was fantastic and was able to chase up the application at every point. I called the office the next day and ask the lady who answered the phone to make sure that when they sent someone out to make these repairs, that it is someone who is vaccinated for Covid-19. Sam has been very professional and her communication has been brilliant. Copyright Stonewater. We offer a wide variety of financing options and stand behind our services with a variety of warranties. My mum also has suffered as I'm get carer and I'm unable to get out and look after her. Here at Yates Electrical Services, we take pride in our professionalism, as well as our ability to complete every job to the homeowner's total satisfaction. Additionally, a member of our Income team will be contacting you to discuss any concerns you may have regarding the increase in rent and service charges. They should be enjoying their retirement, not being driven slowly mad because you wont move this man to an appropriate property! We appreciate that living with anti-social behaviour is a very difficult situation to be in, and we are committed to supporting customers when they report it to us. Thank you, That's great! Since insurance, licenses and bonds can expire and can be cancelled, homeowners should always check such information for themselves. Binbags everywhere stains all on corridor carpets ..this place isnt fit for animals, Hi, I'm so sorry to hear this and understand this must be incredibly frustrating. Again, we are very sorry for the the delays in getting this put right.------------------------------------------------------------------------------------------I can see how these repeated failures are affecting you. Stonewater Inc offers the following services: Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. Enjoy your new home! That's great to hear, Amy, I am pleased :) Thanks for the review! Give us a call, or request a free quote today. Hi Kim. !IT WOULD BE GOOD IF YOU ACTUALLY BOTHERED TO LISTEN TO THE GOOD TENANTS, AND SHOWED US THE RESPECT WE DESERVE.NON OF US LIKE COMPLAINING, AND WE WOULDN'T IF WE WERE LISTENED TO IN THE FIRST PLACE. When they did, they pulled my dryer vent pipe loose inside the wall. I have had it tested and were told that it has to be from moister getting into my attic. This is set out in the Housing Act 1996 and the Housing Ombudsman Scheme (the Scheme). That means we manage over 500 homes on . If youre not sure what to do, get in touch with us so we can help. Although the government has lifted all Covid restrictions that affect the way we work in your homes, were still committed to keeping our customers and colleagues safe. Hi Steve, I'm sorry to hear this has been your daughters experience. It goes against our guidelines to offer incentives for reviews. ^Jade, This review is for Tracey leatherland at stone Leigh she recently helped me to get a grant for white goods she was awesome professional went above and beyond to help brilliant thanks so much. I live on eastbourne in a small block of 18 flats.Ive posted before about stonewater, and mostly its not good, and now find myself having to post again due to their total lack of action regarding a couple,or as we all know them here by the neighbours from hell, due to them thinking its fine to extend their flat out into the hall way/lobby area, which has another flat there also.They have a sideboard, table lamp, ornaments and plants in an area that is supposed to be totally clear for fire reasons, but they use it as another room.The tenant next door is a single woman who finds them intimidating, and says nothing.Several tenants have reported it to stonewater, but nothing has been done to get them to clear it all, so we were forced to contact the fire brigade, who were told its being dealt with, but they have had this week to call them and tell them to remove the stuff, but nothing.It seems if you are bad tenants you can do exactly as you want, which this couple do, with numerous complaints and umpteen police visits to the block, and it seems that they are reluctant to deal with these people , who previously were evicted from the council, for anti social behaviour, and the council loaded stonewater with them in our block.They get away with doing whatever they want at all hours of the day and night, but stonewater do nothing, and fob you off, as though they are scared to do anything against them, or upset them.Who exactly are the landlords here ?Seems good tenants get ignored, and the worse you are, the more you can get away with and do what you like.Im not going to go into everything they do as i could write a book on it, but lets just say living in this block, over the last two or three years has been hell for many including myself, and its extremely unpleasant wondering day to day what they will do next.Whatever us good tenants may report, complain or say, we are always fobbed off, and it never changes.Ive put into move, and its taking awhile on health grounds and for my own sanity., but mean while this day to day soap opera we have here just carries on, but its so easy for stonewater to ignore rather than deal with anything.I really feel for the good tenants in this block as none of us deserve it, and cant enjoy day to day living, despite what our tenancies say we should expect.Their scared off them!! - Hani, Even though there was a long delay to get the property the New Houses Office Lorna kept me informed all the way. Date of experience: April 18, 2023 Reply from Stonewater Do Not Sell or Share My Personal Information. After they evaluated the bathroom, it took 4 days later to get the bid. Can I just say a massive thank you to Tracey leatherland you are amazing!!! I told him I was not paying for the repairs, and he hung up. We're sorry that there are a few more issues to sort but we are here to help. We plough our surplus into building new homes, improving our existing housing stock and investing in customer services. If youre vulnerable and need us to stay out of certain areas of your home, please let us know when you contact us. Im really great full and massive thank you for you both. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. Could not have gone better. Find out about alterations, improvements and adaptions. For a full list of what you are responsible for in your home, take a look at this section of our repairs guide. We undertake some works throughout the year to keep where you live in good shape. We are increasing our visits and work in neighbourhoods and we may be able to do something here. When they removed the wind turbines, they just let the bath vent duct drop down into the attic and left them there. Hi Kathleen, I'm really sorry to hear that you've been going through a tough time. The bath vents were venting into the attic for over a year. We manage around 32,000 homes in England for over 65,000 customers, including affordable properties for general rent, shared ownership and sale, alongside specialist accommodation such as retirement and supported living schemes for older and vulnerable people, young peoples foyers and womens refuges. We aim to respond to all email queries within two working days. Apreshiate all there help and looking forward to having a brand new home today. The easiest way to report your repair is via MyHome. He said I guess you are, they told me to contact you. From start to finish, the agent who handled my move has been nothing but helpful. To find more licensing information for your state, visit our. Discover what we expect from our contractors. Can anyone help? You can access MyHome on the web or via the MyHome app. We have been trying to buy the property we live in for over 20 years as we feel the amount of investment Stonewater has made from me and my wife throughout the years PLUS what they would make from the sale is of the property is MORE than enough, yet a FLAT NO was issued every time ! I opened my attic staircase one day and noticed that it was extremely hot. I let Stonewater know what I had observed, and they sent a 2 man crew out the next day to fix these problems. It took years to have a dangerous wall sorted out. It goes against our guidelines to offer incentives for reviews. He took off at a high rate of speed and got a ticket for speeding before he got out of the neighborhood. A few days later I received a call from a man that said Stonewater had given him my number to call about making the repairs. HW[o7}_%DD BU$!%sld endstream endobj 156 0 obj <>/Metadata 41 0 R/Pages 40 0 R/StructTreeRoot 43 0 R/Type/Catalog/ViewerPreferences<>>> endobj 157 0 obj >/PageTransformationMatrixList<0[1.0 0.0 0.0 1.0 0.0 -297.638]>>/PageUIDList<0 213>>/PageWidthList<0 420.945>>>>>>/Resources<>/Font<>/ProcSet[/PDF/Text/ImageC]/Properties<>/XObject<>>>/Rotate 0/StructParents 0/TrimBox[0.0 0.0 420.945 595.276]/Type/Page>> endobj 158 0 obj <> endobj 159 0 obj <>stream We'll be in touch with you soon ~ Matt. complaint in our Complaints, Compliments and Comments Policy*. not going to fresh air. Shared owners are continually ignored and the best Stonewater can do is to apologise/sympathise and offer raising complaints to higher levels but despite requesting this on many, many occasions your complaint gets lost in the ether of excuses, staff leaving, grenfell, Covid or any other excuse they can find. They took over 6 weeks to repair glass cracked by gardening contractor, It prevented me from opening the windows.Still can't lock it properly and severely cut my arm trying to lock it. 'communal heating'? This will surely increase the credibility of your complaint. ~ Matt. There are some things in your home which are your responsibility to look after and if they need repairing, youll need to get them fixed. 0000001330 00000 n Very grateful! This weekend he has had 5 people in his flat drinking all night til 5am Sunday morning, is this acceptable ?? . https://www.stonewater.org/get-involved/community-champions/. ~ Matt. We would like your views on the Customer Complaints Panel whether you have ever used them or not in order to help us shape our complaints process. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. We will not put up with our elderly relation being treated like a nobody. Breaching data protection policies and staff still working from home with our personal information. DO NOT BELIEVE STONEWATER OR CONSIDER SHARED OWNERSHIP .We are so tired and have sleepless nights. I ask where he was talking about, and he pointed toward the east side of my house. Efficient, professional, and overall a lovely personality which translated over the phone and via email. !Thank you soooo much for helping me get on my feet with things I needed for my property. 20 customer reviews of Stonewater Roofing. Not only that the service charges have been completely inexplicably increased. I never received another call. Please contact us using the form below to let us know about any expressions of dissatisfaction or complaints you may have. GB. We discussed the cracked rafter that had never been fixed and mold that had reappeared in the den. Verification can help ensure real people write reviews about real companies. No, Stonewater Inc does not offer a senior discount. With an annual turnover of around 187 million and 1.7 billion in assets, Stonewater is a strong, dynamic and well-managed social business, with a long-term rating of A+ by independent credit ratings agency, S&P Global Ratings and a top G1/V1 governance and viability ranking from the Regulator of Social Housing. All the staff were friendly and helpful. A huge Thank you to Samantha at Stonewater for all her help and support throughout the process of attaining my tenancy. You can contact the Housing Ombudsman Service in any of the following ways: The Housing Ombudsman has put in place a Complaint Handling Code, which provides a framework to support the effective handling and prevention of complaints. I would like to say a big thank you to Krissy McKay who has helped me from the application stage to getting the keys to the flat. 0000005570 00000 n !.Depending on the outcome of this reply we will be seeking further legal advise as I know this will be met again with a FLAT NO. Answered all questions and price was very good. If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. A few days later I received a call from Stonewater and was told that none of their crew were vaccinate, but they would find someone else they would contract to come to my house. Anyone can write a Trustpilot review. Do you have a community champion in your neighbourhood? This water leak has been happening since beginning of May! You can access MyHome on the web or via the MyHome app. I understand that a letter was emailed to you today concerning this matter but we thank you for bringing this to our attention. If you could provide her details in the message ill send you, I'll get what has gone wrong here investigated. Replacement and remodeling of kitchen & bathrooms, cabinets, counter tops, flooring, fixtures, appliances, remodeling, new construction, room additions, windows, siding, roofing, Silestone, ceramic tile, granite, wood flooring, painting, insurance claims, design build, carports, custom, home improvements & garages. The Customer Complaint Panel is completely independent of our complaints process; it's recognised by Stonewater and the Housing Ombudsman Service and is made up of members who are also customers of Stonewater. Share your photos and videos with others to prove the truth of your words. Went through two people who appeared professional but they seemed to have too much other work that it took a few days to have them look at the bathroom. Been going on for months.Just had her on the phone in tears. No materials from this website may be copied, reproduced, republished, uploaded, posted, transmitted, or distributed in any way. Verified Reviews 4.9 (3) Verified Reviews Showing 1-3 of 3 reviews f M. 4.0 02/05/2014 Stonewater Roofing is an A+++++++ roofing company that goes the extra step to ensure a quality roof is installed and make customers happy. Brilliant service very helpful very well spoken will go the extra mile to help me. The flat is lovely and we can't wait to move in. What a wonderful review. That housing provider was shocked at the rise and called it '' unneccesary.'' All the family can say is ' shame on you Stonewater.'' Great company to work with. Used them three times already. Stonewater Roofing Business Profile Stonewater Roofing Roofing Contractors Headquarters Multi Location Business Find locations Contact Information 605 S Broadway Ave Tyler, TX 75701-1602. If everyone was like her the world would would be a better place. Making an expression of dissatisfaction or a complaint, Modern slavery and human trafficking statement, All rights reserved. Love my new flat and cant wait for many happy years to come in it. Do you work for this business? Her cheerful laughter and mood makes us all feel that little bit better every day.So on behalf of all the tenants at Norfolk House we would like to say a very big thank you for making our lives that little bit better each day and that we all love her to bits. Stonewater 2014-2023 Accessibility | Public Liability Insurance | Modern slavery and human trafficking statement | Gender Pay Gap Statement | Privacy and cookies Web design and development by Nvisage. My first ever home and Ive received nothing but help from stonewater, very friendly and helpful staff. To view these, please download a copy from the links below. I'm glad you had a great experience with Jo in starting your tenancy. Suggested companies are based on peoples browsing tendencies. I have talked to the VP about the mold and the fact that it came back where their contractor was supposed to remove it and the fact that that the 2-bathroom vents were venting that moister into the attic could be the cause of the mold. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. When I did eventually get to the day of sign up Mohamed made the sign up and viewing very easy and smooth sailing thank you to both Tracey and Mohamed. The easiest way to report your repair is via MyHome. Enter a zip code and get matched to businesses near you. Stonewater continue to put the rent up but do not improve services. Employment, training and volunteering opportunities, Tenant satisfaction measures tell us your views, Modern slavery and human trafficking statement, All rights reserved. Amazing employee. I've chased this up with our team so we can get this sorted for you ^Jade, Application process was very easy and the lady was lovely and answered any questions I had. I'm an L&G customer. A few minutes later 2 more men showed up and got the vent pipe inside the wall back together, but it only went to within 4 inches of the vent cap. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. There is mould now in airing cupboard ( where leak started) and also mould in downstairs cupboard where the water is constantly coming through ceiling and wall. This year I've had nothing but issues with my boiler. To tell us your thoughts, please complete the following, 2 minute survey. Replies to negative reviews in < 24 hours. C ii, Malcolm. I would highly recommend them. Replies to negative reviews in < 24 hours. By phone: 0300 111 3000 (9:15am - 5:15pm, Monday to Friday), By post: Housing Ombudsman Service, PO Box 152, Liverpool L33 7WQ, By calling our Customer Service Centre on 01202 319 119, By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP, All rights reserved. BBB records show a license number of CBC1263458 for this business, issued by Florida Department of Business & Professional Regulation. They are punctual. 0000003570 00000 n - Hani. . Rather than focusing on the number of complaints, BBB considers how frequently and effectively those complaints are resolved. She made a successful case for us that was accepted! Your name * Your email address * Confirm email * We achieved a One Star rating in the 2019 Best Companies survey and are ranked 78th in the Top 100 best not-for-profit organisations to work for and 25th in the best housing associations to work for in 2019. Thank you for bringing this to our attention - we'll do better to avoid a scenario like this in the future - Hani. !, and don't listen to us good tenants on most things.SHAME ON YOU STONEWATER !!!!!! 2022 what's new after a very lengthy battle with stonewater we do finally have new heating much needed, . Copyright Stonewater. 0000003684 00000 n He came bake later and fixed the dryer vent and left. She has been emptying a bucket of leaking water 3 times a day. We offer a wide variety of financing options and stand behind our services with a variety of warranties. 0000001152 00000 n We also ensure all reviews are published without moderation. I told him that that is bath vents, not my dryer. 2023 Trustpilot A/S. I'm dismayed to hear of our lack of response and the distress this is causing your family. One of them made a comate that one reason it was so hot was that the dryer vent was venting into the attic. If you're not sure if your home is owned by Legal & General Affordable Homes, please contact us Here are 8 tips for writing great reviews. 0000137380 00000 n Thanks for sharing :) ~ Matt, Disgusting our rubbish left outside the front doors as not taken by Waze ??? For more than 15 years we have helped nearly 50000 customers resolve their issues and will never stop striving to ensure further improvements on our platform for a better communication between companies and customers. 2023 Trustpilot, Inc. All rights reserved. We aim to acknowledge expressions of dissatisfaction within two working hours and to acknowledge complaints within two working days. ^Jade, I had my telephone appointment with Tracey Leatherland, regarding a grant to help me, she was extremely helpful and genuinely kind and understood my circumstances, I would definitely recommend Tracey! We also offer extensive concrete repair, waterproofing, encapsulation, and drainage options. Thank you for taking the time to leave a lovely review and I wish you all the best in your new home! What if I'm a Stonewater Legal & General customer? This form will not work unless you enable cookies. Georgia explained to me everything step by step making sure that everything is put in place. Viewing I had with Mohammed, he also explain me everything easily and gave me all necessary information. 0000014031 00000 n She made me feel at ease and got the job done efficiently. There's more on how we tackle ASB here: https://customer-communications.foleon.com/asb-guide/dealing-with-anti-social-behaviour/welcome/ We have flagged this with the team investigating your case and we will ask them to provide you with an update as soon as possible to let you know what we're doing to help. We then received a new cooker, this has helped lot because we have saved on electricity bills and the cooker is more family friendly. This review was chosen algorithmically as the most valued customer feedback. Thanks for letting us know about your experience, Karen. I used A Stonewater Inc to remodel my bathroom. Find out everything you need to know about making a complaint in our guide or watch our video below: Read the Guide to making a complaint in your language: Our Customer Commitments set out how we'll deal with your complaint. hb```b`` B@1V E">f2D> W#rx!&,Lx sJ9c`qq h`````TRq i et, i1 [ #.%&C"F_>yA*KJopgga`X`5Va.^b` @ (7 They talked about the heat in the attic, and said maybe I needed a power vent, but denied any of the responsibly. Before he left, he mentioned something about Covid-19. 0000000832 00000 n Tracey has been a great help. In a few weeks a man came by to fix the mold. Stonewater 2014-2023 Modern slavery and human trafficking statement | Public liability insurance Web design and development by Nvisage. I do not have a broken gate. We're committed to learning from every complaint we receive and improving things so we dont repeat mistakes. Show more, Visit the Solution Center to Explore Articles, All statements concerning insurance, licenses, and bonds are informational only, and are self-reported. These agencies . Our 800+ employees embody our values being ethical, ambitious, passionate, agile and commercial. Verification can help ensure real people write reviews about real companies. STONEWATER, INC. Company Number 0800052978 Other Identifiers US Federal CAGE number: 4D6D3 Status In Existence Incorporation Date 7 February 2002 (about 21 years ago) Company Type Domestic For-Profit Corporation Jurisdiction Texas (US) Registered Address 502 20TH ST GALVESTON 77550 TX USA Alternative Names Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. House was handed to me smoothly. For general enquiries you can contact Inside Housing at: Suite 6.04, Exchange Tower, 1 Harbour Exchange Square, London, E14 9GE Tel: 0207 772 8300 0000006190 00000 n 0000008594 00000 n I'm really pleased Tracey could help you :) ^Jade. Thanks Stonewater, for looking after my mum! You can make a complaint in any of the following ways: By completing the form below By calling our Customer Service Centre on 01202 319 119 By emailing us By writing to us at: Stonewater, Suite C, Lancaster House, Grange Business Park, Enderby Road, Whetstone, Leicester, LE8 6EP By sending us a direct message on social media . He even made the statement that the Gutter Helmet that is on my gutters could be part of the problem. 0000012248 00000 n How to protect your home from frost damage, burst pipes, condensation, home energy, pests and vermin and home insurance. 0000008059 00000 n They agreed to remove the ridge vent and put the wind turbines back, which they did. Please contact us using the appropriate link below: Customer enquiry If you have a general enquiry, whether it's about your agreement, paying your rent or anything else you need to know, please contact us by using the email form below. Compliance with the Code forms part of the membership obligations set out in the Housing Ombudsman Scheme. ati real life rn bipolar disorder quizlet, example of solidity globalization, pierre poilievre parents,